Refund Policy

You pay us by bank transfer, so refunds go back the same way. An approved refund is sent to the same card or account you paid from. This policy explains when refunds are available. It is in addition to any rights you have under your local consumer law.

Overview

We want you to be happy with IELTSTeen. Because our products are digital and, in the case of speaking mocks, involve reserving a live session, the rules differ by product type. In all cases we aim to be fair, and we honour any refund rights that mandatory consumer-protection law gives you.

1. Speaking Mock Test

• Reschedule or cancel for free up to 24 hours before your booked slot, we will refund in full or move you to another slot, your choice.
• Within 24 hours of the slot, or a no-show: the session is generally non-refundable, because the time has been reserved for you. We may offer a one-time reschedule as a courtesy.
• If we cancel or cannot deliver your session, you get a full refund or a free reschedule.
• If the session had a technical problem on our side, contact us and we will reschedule or refund.

2. How to request a refund

Email ieltsteensupport@gmail.com or message us on Telegram. Tell us the email address you booked with and roughly when you paid, so we can find your booking.

3. Processing time

Once we approve a refund, we send it back to the card or account you paid from. How fast it lands depends on your bank, but it is usually within a few days.

4. Chargebacks

If you have a problem, please contact us first, we can usually resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is investigated.

5. Contact

Questions about a refund? Email ieltsteensupport@gmail.com or reach us on Telegram. See also our Terms of Service and Privacy Policy.