Refund Policy

Payments and refunds are handled by our third-party payment provider. Approved refunds are returned by that provider to your original payment method. This policy explains when refunds are available for each product. It is in addition to any rights you have under the provider's own terms and your local consumer law.

Overview

We want you to be happy with IELTSTeen. Because our products are digital and, in the case of speaking mocks, involve reserving a live session, the rules differ by product type. In all cases we aim to be fair, and we honour any refund rights that mandatory consumer-protection law gives you.

1. Pro subscription

• Cancel anytime. You can cancel from your account page or via your payment receipt. Cancellation stops future renewals; your Pro access continues until the end of the period you already paid for.
• 14-day refund. If you request a refund within 14 days of your first payment or a renewal and you have made little or no use of the Pro features in that period, we will refund that payment.
• After 14 days, or once the subscription has been substantially used, renewals are generally non-refundable, but just cancel to avoid future charges.

2. One-time check packs

• Check packs add essay-check credits to your account immediately, so they are treated as digital goods delivered at once.
• Unused credits: if you have not used any of the credits from a pack, you may request a refund within 14 days of purchase.
• Once credits have been used, that pack is non-refundable, though we may refund the unused portion at our discretion.

3. Speaking Mock Test

• Reschedule or cancel for free up to 24 hours before your booked slot, we will refund in full or move you to another slot, your choice.
• Within 24 hours of the slot, or a no-show: the session is generally non-refundable, because the time has been reserved for you. We may offer a one-time reschedule as a courtesy.
• If we cancel or cannot deliver your session, you get a full refund or a free reschedule.
• If the session had a technical problem on our side, contact us and we will reschedule or refund.

4. How to request a refund

Email ieltsteensupport@gmail.com (or message us on Telegram) with the email address used at purchase and your order or receipt number. You can also request help using the receipt emailed to you by our payment provider.

5. Processing time

Once approved, our payment provider issues the refund to your original payment method. It typically appears within 5 to 10 business days, depending on your bank or card provider.

6. Chargebacks

If you have a problem, please contact us first, we can usually resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is investigated.

7. Contact

Questions about a refund? Email ieltsteensupport@gmail.com or reach us on Telegram. See also our Terms of Service and Privacy Policy.